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| Interactive Voice Response (IVR)
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Original telephone-driven computer
systems. Usually based on proprietary hardware and software,
and hard-coded dialogues. Requires its own content development
and maintenance infrastructure.
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VocalPoint's solutions eliminate
the technical, economic and time-to-market barriers traditionally
associated with the deployment of voice services. Key benefits
for our customers include:
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Quickly building
new revenue streams with minimal investment by providing new
telephone-accessible services using existing site content. |
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Providing new classes
of "multi-site" browsing services and Web development processes.
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Reducing cost of
providing phone-based customer or employee services, through
complete or partial replacement of IVR and live operator systems. |
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