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Frequently Asked Questions

Can you match my bag to my wedding dress?
Please send us a sample of your fabric. Some fabrics are not suitable for handbags. If the fabric is suitable, we will need a 1/2 yard of your gown material.

How quickly can I get my order and what carrier will you use?
We begin production on orders upon authorization of payment. Orders from our collection generally take two weeks. Custom orders will be ready in 4–6 weeks. Orders are shipped FedEX Ground. Overnight service is available for an additional charge.

Can I get my order rushed?
Although it usually takes 4–6 weeks for custom orders, we can let you know our time frame when you place your order. Sometimes rush deliveries can be accommodated for an additional charge

How do I return an item?
All custom orders are considered final and cannot be returned. Bags that are ordered from our collection and are not personalized may be returned within 30 days. Returned bags must be in their original condition. Please include a copy of your invoice with the return. Return postage is not refundable.

What are my payment options?
We accept Visa, Master Card, checks and money orders.

Do you have a printed catalogue?
Not at this time. Check our web pages under Styles to see what kinds of bags we've created for other customers to get an idea of what we could create for you.

Are gift certificates available?
Yes. Please contact us by telephone or by email at

How do I order?
Please go to the Order page of this web site or call us at 1.800.510.4451.





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