Intira
to Support VocalPoint Technologies' Voice-Enabled Web-Browsing Solutions
|
||
Intira Netsourcing Solution Provides ASP
With Outsourced Infrastructure that Delivers "Fortune 1000 Data Center"
Reliability |
||
PLEASANTON, California, October 16, 2000 "Because VocalPoint's ASP solutions support mission-critical applications in industries such as health care and financial services, we needed a comprehensive, integrated IT/network infrastructure that meets the stringent reliability requirements of a Fortune 1000 corporate data center which is what we get with Intira's Netsourcing solution," said Don Ursem, vice president, Network Operations, VocalPoint. "Intira also guarantees availability for our ASP solutions with a strong, comprehensive Service Level Agreement covering the entire infrastructure." Central to Intira's Netsourcing model are its "lights-out" Enterprise-Class Data Centers, which are expressly engineered to meet the performance and availability requirements of the most demanding Fortune1000 organizations in supporting mission-critical business applications such as VocalPoint's ASP solutions. Designed for the highest levels of redundancy, scalability, and reliability, Intira's data centers use an open-systems-based server and storage infrastructure seamlessly integrated with the Intira network. Intira's data centers utilize only industry-leading, standards-based technology platforms from companies such as Hewlett-Packard, IBM, Sun Microsystems, and EMC. Intira's data centers take the traditional data center concept to a new level with highly automated, "lights-out" operations that minimize the need for manual processes and human intervention and the potential for downtime caused by human error. VocalPoint chose Intira after evaluating numerous other infrastructure outsourcing vendors, ranging from co-location providers to traditional IT services providers. VocalPoint's ASP services include Intira's Enterprise-Class Data Center, integrated IT/network infrastructure, storage, backup, and security, as well as its expert systems, processes, and technical skill sets for 24x7 monitoring and management. "Intira's Netsourcing model allows us to focus on developing our core business and not on the technology infrastructure to run our application," said Ursem. "With Intira's single-source Netsourcing approach, we get a comprehensive solution that we couldn't get with a co-location approach, unless we were to bear the time and expense to build and integrate it ourselves using multiple sources. With Intira's Netsourcing solution, we get comprehensive services like the big, traditional IT services vendors offer, while also getting what those vendors can't offer the flexibility to meet our time-to-market objectives, scalability to adapt to our growing application and business needs, and an affordable monthly service pricing model." VocalPoint's VoiceASP solution provides companies with services for delivering Web content and commerce over any phone, including wireless. VoiceASP is built on VocalPoint's VoiceBrowser technology, which is capable of voice-enabling any HTML- or XML-based Web site. VoiceBrowser delivers the utmost in high performance, scalability, and flexibility, and can easily integrate with existing voice systems. Simply by calling a VocalPoint customer's toll-free number from any standard wireline or wireless phone and using commands in their own voice, end users can easily review personalized Web content, browse product offerings, complete transactions, access customer service, or review account information from any voice-enabled Web site. Because VoiceASP allows already Web-enabled, current information to be easily and directly accessed by the customer's end users, the solution does not require expensive custom site development or costly updating by the customer. VocalPoint's solutions offer businesses a streamlined alternative to interactive voice response systems and live agents, resulting in significant time and cost savings. Research indicates a large and fast-growing market for solutions such as VocalPoint that allow convenient, voice-enabled access to Web-based business information. According to the U.S. Department of Transportation, Americans now spend some 500 million hours per week in their cars, and according to the Cellular Telecommunications Industry Association, cell phone usage is increasing by 40 percent annually. About VocalPoint Technologies About Intira Corporation Intira Corporation has filed a trademark application for the mark "Intira." The mark OneSource-OneCall and Intira's logo are unregistered trademarks of Intira Corporation. Each trademark, trade name, or service mark of any other company appearing herein belongs to its holder.
|
||
close window | ||
|
||