EasyBenefits.com
Selects VocalPoint Technologies to Provide Voice Access to its Web-Based
Human Resources Services Via Any Phone
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Unique HTML Voice Browsing Technology Offers Employees of Global 2000 Companies Rapid, Easy Selection of Healthcare and Benefits Services SAN FRANCISCO, California, February 7, 2001
Businesses face growing customer demand for immediate and simple access to information and services. While companies have invested billions of dollars in developing Web sites to deliver content, products and services, the reality is that the phone, not the Web, is ubiquitous. VocalPoint's voice enabling technology automatically converts HTML and XML content to voice, quickly extending existing corporate Web assets into phone services with minimal development requirements. VocalPoint provides unique voice solutions that offer rapid delivery of cost-effective, flexible voice applications. EasyBenefits.com provides easy-to-use applications that simplify the management of benefits programs and improve the data quality and timeliness of service to corporate employees. The integration of the VocalPoint VoiceASP into EasyBenefits' online network will enable employees who don't have convenient access to the Internet to manage their benefits via any land-line or cellular phone. For example, EasyBenefits.com users will be able to check their current 401K investment mix, obtain corporate vacation day policies, locate doctors and dentists, etc. simply by using their voice instead of their computer. Traditional means of voice access such as call centers and Interactive Voice Response (IVR) systems can take months to implement and the costs associated with updating content can be very costly. VocalPoint's VoiceASP allows simple, efficient voice access to any Web site by automatically translating existing HTML and XML text to voice without expensive content re-purposing or maintenance of parallel systems. EasyBenefits.com selected VocalPoint as a superior alternative to live operators, IVR and other voice delivery systems because it offers seamless, rapid deployment and superior cost-effectiveness. "VocalPoint extends our Web-based human resources services to include a voice option to customers who may not have the time or convenience to access a computer," stated Joseph Stone, CEO and president of EasyBenefits.com. "Our customers often need information immediately, and VocalPoint provides a sophisticated voice solution to enable seamless phone access to our services. Other solutions would have been expensive and time-consuming to implement. With VocalPoint, we can quickly leverage our existing Web content to deliver value-added services to our business customers." "VocalPoint is committed to make speech technology more accessible and usable by everyone," said Kurt Losert, CEO of VocalPoint Technologies. "The combination of our VoiceBrowser with the EasyBenefits network is a dynamic solution for businesses that want to offer a high-quality voice option as an alternative to accessing critical company information online." About VocalPoint Technologies About EasyBenefits.com
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